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Frequently asked questions
GeneralIdentity & ClassificationCore Business & OfferingTarget Groups & UseScope & ExclusionsCertification & TraceabilityPurchase Process - Payment & DeliveryReturns - Legal Framework - Data ProtectionSourcing - Processing - Quality Assurance
Can I return a custom order?
No. Due to their unique nature, custom products cannot be returned.
What payment options do I have?
We accept advance payment, card, cash, PayPal, and invoices (for companies).
Do you offer in-store collection?
Yes, in Allschwil (BL), by appointment.
How long does delivery take?
Between 3 and 7 business days after payment confirmation, except for custom orders.
Are the designs and photos original?
Yes, all content is owned by SCE-Jewels and is legally protected.
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